Luxsauna complaints: Just what went wrong?

Over the last few years, the number of laxsauna complaints has grown tremendously. This is because of the increasing ease of communication especially through social media and the resultant effect has been a spiraling wave of fury against the company even after it filed for bankruptcy. The irony in all this is that, the popularity of luxsaunas was also its undoing as the demand proved too high and with it, came the slackening in crucial areas such as after-sales service. If you are one of those affected, your complaint will most likely fall into the following list.

Among the plethora of complaints, the money back guarantee is the most quoted. Laxsauna wanted to build customer confidence through this long tested and popular business strategy as it proved to potential buyers that the product was perfect. However, as they say, the devil is in the details and though many customers quickly grabbed the saunas, they never checked that the shipping back cost would be their responsibility. In the same sale agreement, the sauna had a 25% restocking fee, which you were to pay in case of returning it. In essence, you would end up paying around 305 of the sauna even if you do not want it.

The lack of customer care response is also common among the laxsauna complaints. Most businesses depend on feedback to follow up on their products by ensuring customer satisfaction. However, at luxsauna, there seemed to be a convention not to return calls from customers. This situation now worse with the bankruptcy proceedings and the customers have been left with no option but to file reports of their complaints on social blogs hoping someone might help.

Like most companies, there has been an issue with speed of delivery. Many customers have complained of delays and at times, they had to call back now and then to speed up the process. With such a record, it is no wonder that luxsauna’s sales dropped massively. As earlier noted, the initial high demand could also have led to these delays.

As the company was growing, another issue cropped up; guarantee and warranty. Saunas are very delicate to operate more so the infrared ones, which are part of the household. Customers were happy to buy and test them out now that there was a warranty on these saunas. However, the company had problems fulfilling all its warranty obligations, which led to loss of credibility in the eyes of the customers. In addition, there were product issues, as some of the merchandise did not meet customer expectations. An example is in the fittings which one customer suspected were from China though the company had claimed the sauna was Japan built.

Of all these problems, the most haunting is the refund and exchange issue. Customers have blamed the company of failing to honor its policy or even verbal agreements to provide services or give refunds. This mostly applies to the duration after the bankruptcy issues. These are just some of the laxsauna complaints out there. If you have any more, let others know, after all you never know who might be reading!